Frequently Asked Questions

This section answers some of the most common questions about translation services and the processes involved.

How do you calculate text volume?
If we calculate text volume in pages, we use the standard of 1,800 characters including spaces based on the source text (the text you want translated). To check the number of characters in your file using MS Word, go to: Tools → Word Count → Characters (with spaces).
Then divide the total by 1,800 to estimate the number of pages.

However, this method is rarely used nowadays. The preferred approach is to calculate volume in words. One page typically equals 250–270 words, depending on the language. To find the word count, use the same Word Count tool in MS Word, or refer to the word count functionality built into all CAT tools used by professional translators.

Why do you base your calculations on the source document? Some translators/agencies calculate based on the target text.
We follow European and Western industry standards by basing calculations on the source document. This ensures transparency and allows you to know the final cost before confirming your order — not after.
We may only calculate based on the target text when the source material is not available in a digital format, such as a poorly scanned printout or a photo of printed text.

Why do you charge a minimum fee and require prepayment for first-time clients?
This policy helps us prevent fraudulent orders and ensures a secure working relationship from the outset.

When will my order be ready?
We will provide you with an estimated delivery time before confirming your order. If you have a reasonable deadline, we will do our best to meet it.
A translator typically produces around 2,000–2,500 words per day (approximately 10 pages) for non-repetitive texts. We do not accept rush jobs that may compromise quality.

How do I pay?
We accept payments via bank transfer, ePay (within Bulgaria), PayPal, Wise, card payments, and, of course, cash.

Do you offer volume discounts?
Yes, we do — if you provide your source text in an editable electronic format that allows us to use CAT tools.
We will analyse your file(s) to determine the number of new words, repetitions, cross-file repetitions, exact and context matches, and fuzzy matches.
We then apply our standard rate for new (no match) words, and discounted rates for matches and repetitions. In such cases, the text volume is calculated in words, not pages or characters.